Public Sector Case Journey
Customer Points
Promotions & Offers
Customer Relationship Management
Customer Points
- Offer bonus points for purchases when customers register new credit cards.
- Notify customers about interest rate reductions to boost new loan applications.
Automated & 24/7 Customer Service⌵
Customers often ask about balances, installments, payment schedules, or credit application statuses. With Maxchat, all common questions can be answered automatically 24/7 via WhatsApp, without waiting for manual CS.
- 🔄 Automatic responses for basic questions: interest, ceilings, tenors
- ⏱️ Instant response <10 seconds
- 📉 Customer service workload can decrease by -70%
Automatic Payment & Bill Reminders⌵
Faster and More Flexible Credit Application Processes⌵
Download Kit – Finance Sector
Automate Financial Services Via Chat — Start Now
Download an exclusive kit containing financial service digitalization guides, customer conversation templates, and ready-to-use presentation materials. Exclusively for Maxchat customers and parties interested in adopting digital solutions in the financial sector.
Download Maxchat Health Kit
PDF Format (PDF, PPT, JPG, XLSX) | Size: ±4MB
Success Stories
Bank Mandiri
Virtual assistant for transactions and account info
The chatbot helps customers quickly access balance, account statements, and transaction status without visiting a branch.
-70% time
Transaction information accessed more efficiently
<10 seconds
Instant responses for balance and statement requests
-60% workload
Reduced manual load on customer service staff
Bank Jombang
Chatbot for loan services and credit simulation
Bank Jombang’s chatbot allows customers to simulate loans, track credit status, and interact directly without queues.
-65% time
Credit simulation process is much faster
2x interaction
Customers interact more actively through the chatbot
+80% automated
Credit tracking processes run automatically
Our Services Have Been Trusted By Various Finance Industries
Tentang Maxchat
PT Maxchat Inovasi Indonesia merupakan official partner meta untuk penyedia layanan WhatsApp API official dan Omnichannel.
Maxchat.id merupakan Independent Software Vendors (ISVs) untuk penyedia layanan WhatsApp API di Indonesia.
PT. Maxchat Inovasi Indonesia
http://maxchat.idHubungi kami
Jakarta
SCBD Jakarta Indonesia Stock Exchange, Tower 2, 17th Floor
Jl. Jendral Sudirman Kav. 52-53, Jakarta 12190, Indonesia
SCBD Jakarta Indonesia Stock Exchange, Tower 2, 17th Floor
Jl. Jendral Sudirman Kav. 52-53, Jakarta 12190, Indonesia
Malang
Kota Malang Jawa Timur 65141
Jl. Candi Sawentar E 209 Mojolangu Kec. Lowokwaru
Kota Malang Jawa Timur 65141
Jl. Candi Sawentar E 209 Mojolangu Kec. Lowokwaru
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